Any successful business requires a structure to govern its operations.

A structure eliminates situations where you run a business with no sense of direction, which can become a source of profit loss, among other undesired consequences.

One of the things that can bring structure and order to your business is formulating policies and procedures.

Policies outline a company’s goals and mission, as well as set out guidelines to govern everyday operations.

On the other hand, procedures give a sequence your workers should follow to help adhere to your policies. Policies and procedures should go hand in hand for efficiently running operations.

Also, it’d help to communicate them to all your company’s stakeholders, from the top most to the subordinates. Your team is the only one capable of implementing your policies and procedures, hence the need to educate them on the same.

As a business owner, are you wondering what important policies and procedures are in your company? Put your mind to rest. This article discusses the value of business policies and procedures.

Read on for this insight.

Policies and procedures are of value in your business because they:

Allow For Consistency

Consistency in how you carry out your business is crucial. You want your systems to be uniform from when you began operations until today. Consistency brings about brand identification and makes it stand out in your business niche. How?

Most businesses formulate policies and procedures during business formation. They outline how operations and other aspects will run. This outline sticks years down the line, only being improved when the need arises. By sticking to a specific way of doing things, all your workers have one system to follow. None of them will deviate and do things as they wish, an act your clients can interpret as being disorganized.

All you have to do is adopt a business policy template that meets your needs. Even with future changes, the template will allow for consistency.

Enable Easy Compliance

Each industry has a set of guidelines and laws governing how those in the industry should handle their operations. The laws protect consumers and, in some cases, the other parties in the business. Failure to adhere to set laws often leads to penalties, fines, and business closure in extreme situations. However, business policies and procedures help to reduce the possibility of being non-compliant.


It’s believed that most cases of non-compliance occur as workers execute their roles. By establishing policies and procedures that adhere to the relevant laws and regulations governing your industry, your workers will follow them by default. Therefore, there’ll be minimal to no cases of non-compliance.

Increase Productivity

It’s said that most business owners open businesses to gain profits. One of the aspects that contribute to more profits is productivity. When there’s productivity, there’ll be more sales, which generate profits. Business policies and procedures contribute to increased productivity.

Policies and procedures contain different data and guidelines. One of these touches on how your team should make decisions on certain issues, whom to communicate to regarding what, and the best course of action in case common pre-determined issues happen. With all these guidelines, your team won’t waste time getting feedback on an issue; they know what to do and who to inform and involve with the issue. This increases their productivity since there’s minimal to no downtime.

Allow For Accountability

Accountability is essential in the running of a business. You want every worker to be responsible for their actions. Without clear guidelines, you won’t have a basis to reprimand a given worker for misconduct. Business policies and procedures provide the basis for you.

There are many policies and procedures that touch on various aspects of your business. With a workers’ policy and procedure, you can outline what’s expected of them regarding behavior at the workplace amongst themselves and with customers. You can easily take action if any of them deviate, and there’ll be no office politics since the policies clearly outline expectations.

Provide A Measure For Performance

Monitoring the performance of various aspects of your business helps you identify the bottlenecks hindering profit realization. There are different avenues you can adopt to help you measure performance in your business. One of these avenues is procedures.

As previously stated, procedures outline how your workers should execute given operations. Therefore, the procedures can act as a checklist, against which you vet each worker’s ability to adhere to the said procedures, which is part of performance assessment. 

You can measure several other aspects of the procedure adherence of your workers such as the percentage by which your business conforms to regulations or your consumer satisfaction rate. With this insight, you’re in a position to adjust your operations to increase performance and improve sensitization on the policies and procedures as the need arises.


The discussion above has clearly outlined the value of policies and procedures to your business. With this information, you’re better placed to decide whether to formulate them for your business. Be sure to make the right decision. Suppose you decide to adopt policies and procedures. It’s best to base them on your business culture and beliefs; policies and procedures should reflect your business.