Tesco’s website crashed after customers attempted to reserve a Christmas delivery slot.
Customers started booking their orders at 6 am on Tuesday, November 15, but were quickly complaining the line opened before then and that they were kicked out.
Those attempting to book a Christmas delivery slot this morning was met with an online queue of nearly 300,000 people.
Several Delivery Saver customers complained about being kicked out of the online queue after waiting for their turn for hours.
Tesco’s Delivery Saver is a subscription-based delivery service that allows customers to save money on their supermarket deliveries throughout the month.
Customers with Delivery Saver were told they could book a slot starting at 6 a.m. on Tuesday, November 15 but several people complained that the queue opened before the advertised time.
Posting on Twitter, one customer said: “I logged on at 5.59 (am) to get ready, only to find over 135,000 in the queue already.”
By 6.13 am, users were posting screenshots that showed the queue was up to 180,000 people.
Tesco responded to the users by tweeting: “We are aware of the issue and we’re working hard to fix it. In the meantime, we’d recommend using the website to place your order.”
The supermarket announced that more slots would be available on Tuesday, November 22 at 6 a.m.
According to a Tesco spokesperson, the website struggled due to the sheer number of people logging on rather than any technological issues.
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While delivery slots were still available in the days before Christmas, he urged customers to consider ‘Click and Collect’ as an option for managing holiday shopping.
Source: Retail Gazette