There is a new reliable source of career guidance for people evaluating their professions amid the Great Resignation caused by the pandemic: artificial intelligence jobs
Though economists struggle to quantify it, a population-wide career crisis has played a part in the current labor shortage, as evidenced by a new Oracle employee poll. It discovers that 93 percent of people spent the previous year reflecting on what is essential, and 88 percent considered what success meant to them.
“For many of them, that definition has changed,” said Yvette Cameron, Oracle jobs Cloud Human Capital Management senior vice president. Further, Oracle found 75% of workers saying they feel stuck personally and professionally and there is growing reliance on technology to make career decisions.
The vast majority (85%) of individuals polled by Oracle stated they want technology to help them define their future – identifying the skills they need, opportunities to gain those new talents, and next steps in their professions. According to the Oracle survey, 82 percent of employees feel AI can support their careers better than humans.
The Oracle AI at Work survey was conducted during the summer among 14,600 C-level executives, HR leaders, manager jobs, and full-time employees from 13 countries, including the U.S.
Employees are demanding more flexibility and control over their work/life balance, and workers are motivated to gain new skills to succeed in their careers. But in uncertain times, employees have reported they often don’t know where to turn to learn those new skills. “And what do you do when you don’t understand the future,” Cameron said. “You turn to technology.”
She cited the ability of technology to detect skill gaps, identify skills that should be developed and offered to learn, and automatically connect people to career ambassadors as applications that assist individuals and organizations in making decisions that improve career paths and employee retention.
“People are trying to really find what they’re good at, or what they want to spend their time doing,” said Andrew Challenger, senior vice president at staffing firm Challenger, Gray & Christmas. “Especially in the times, we’re living in.”
AI technology has improved tremendously in the previous decade, as has its application in human resources. Oracle and IBM, for example, have software products that make a case for AI as a key HR technology, and they employ it in their own workforces.
“We see this across our service sector, and it is something that is very important to our employees,” said Anshul Sheopuri, vice president and chief technology officer, data & AI for IBM HR.
IBM claims to have created AI that can anticipate whether or not a worker is likely to resign with high accuracy. According to experts, as company transformation through digitization has taken off, the discourse has expanded to technology and employees, and the convenience of accessing everything in one’s personal life has translated to the world of work. “We notice it when we hail a cab or watch a movie,” Sheopuri explained. “They want the same amount of comfort when they’re learning new abilities.”
The increasing usage of artificial intelligence (AI) in the workplace is a phenomenon that Oracle has explored in prior yearly surveys. It has taken on additional significance as firms face a challenging employment market and problems retaining employees. AI allows people to expand their skill sets and efficiently apply those skills to in-demand work. IBM employs AI technologies to steer employees to projects that are a good fit for them and connect them to other career opportunities.
According to Dan Schawbel, managing partner of Workplace Intelligence and an Oracle survey partner, live chatbots are one form of AI that can provide workers with unbiased perspectives and recommendations. It also enables employees to obtain answers whenever they want. “It’s helpful if you pick up your phone at three or four a.m. and have a chatbot that can answer your questions,” Schawbel said.
“The question becomes much more important, not just for the company in the way we look at our skills, but also from the employee lens,” Sheopuri said. AI also supports employees at the managerial level. By feeding the data collected from lower-level workers to managers in a consumable way, Sheopuri said it helps business leaders “make more informed decisions around what to invest in, to support business plans.”
The adoption of AI and the collection of user data has stirred up controversy. But AI’s role seems poised to continue growing as workers seek new ways to make progress in their careers.
“It comes down to thinking about how to use technology to identify what the next opportunity is for [employees], and not just to identify it, but to point to the right courses and skills that they are going to need to make that transition,” Schawbel said.