Discover is converting an old Target store in Chicago into a customer care center, which will create more than 1,000 new jobs.

The center is in the Chatham area and the majority of the staff will be customer service agents, with an hourly pay rate of $17.25.

The city of Chicago and Discover Financial Services formally launched the contact center on 86th Street and Cottage Grove on Thursday.


These full-time positions include health insurance, 401k plan eligibility, paid time off, and the possibility to get a free college education beginning on the first day of employment.

The workers are currently being recruited and will be will be housed in a temporary location until the call center is fully operating.

Roger Hochschild, CEO and President of Discover said: “Discover recognizes that traditional corporate site selection has contributed to issues of unequal opportunity in our society, and we want to be part of the solution.”

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Hochschild said: “We hope our commitment to Chatham will serve as a springboard for further economic development in the area; and we’re excited to work with residents and community leaders and add to our award-winning customer service team.”

Chatham is one of ten areas benefiting from Mayor Lori Lightfoot’s INVEST South/West community improvement initiative. The $750 million plan intends to rebuild disadvantaged neighborhoods on the city’s south and west edges.

Chicago Mayor Lori Lightfoot said: “More than just creating new jobs, this center represents the latest step in our citywide mission to unlock the huge swaths of talent in neighborhoods like Chatham through bold initiatives such as INVEST South/West, which will strengthen both our communities and companies and fuel Chicago’s economy for decades to come.”

Source: NCBChicago

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