Fidelity Investments stated on Tuesday that it would add 9,000 jobs in the United States, marking the company’s third expansion this year. That might mean extra jobs at the company’s enormous Research Triangle Park campus, employing over 3,600 people. 

According to The News & Observer, the RTP office has already added more than 700 jobs this year due to the previous two growth announcements. 

Fidelity announced in May that it was establishing a new regional base for its personal investment business in RTP, which Gov. Roy Cooper attended. Mobile app developer jobs, customer service representatives, and financial advisors were among the newly created positions. 

During the pandemic, Fidelity has witnessed a boom in new customers, many of whom use the company to trade equities. Fidelity has added more than 8.6 million subscribers since the start of 2020, according to Fidelity’s North Carolina CEO, Rob Merdes, who spoke to the N&O in May. 

In March, Brooke Forbes, head of technology for personal investing at Fidelity, told The News & Observer that digital engagements during the pandemic surged by over 60% on Fidelity’s mobile and web platforms. 

Many of these new customers are younger and are experimenting with financial goods for the first time. Fidelity does not expect these new customers to lose interest in utilizing Fidelity’s digital products. 

As customer demographics change and younger generations get more involved in trading and thinking about investing, their preference is to work in those digital channels,” Forbes previously told The N&O. 

According to The Wall Street Journal, Fidelity extended buyout offers to approximately 2,000 employees earlier this year as part of an effort to devote more resources to client-facing positions. According to Fidelity, 44 percent of the new jobs will be in customer-facing roles. Another 9% will be technology jobs and assisting the company in the launch of new online products. 

Fidelity is one of many companies committed to embracing hybrid work — where employees work both at home and in the office — in the future. It was announced on Tuesday that the hybrid schedules would differ depending on the role. “We hear loud and clear about the benefits that come with remote work and the benefits of in-person work,” Bill Ackerman, head of human resources at Fidelity, said in a statement. “Our flexible approach to work will give our associates the best of both.” 

Source: Raleigh News & Observer 

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