Exam Results Helpline advisers urge students to ‘stay calm’, as they prepare for thousands of calls from students (and parents) who are keen to talk over their options after receiving unexpected exam results this year.

The Exam Results Helpline telephone 0808 100 8000 is a free telephone helpline staffed by independent careers advisers. Students across the UK who receive unexpected exam results (A levels, GCSEs and equivalent qualifications) can call in for advice about their learning and career options.

The Helpline is open throughout the exam results period, this year running between Thursday 15 and Saturday 24 August for students receiving exam results in England, Wales and Northern Ireland*.

The busiest time is always A-level results day, which is Thursday 15 August this year. Last year, the helpline received almost 3,000 calls on A level results day and almost 9,000 across the whole exam results period.

Some 8% (509) of these were from students and parents in South West England.

Supporting schools and colleges, helpline advisers offer information and advice on a range of topics including further and higher education options, vocational learning, re-sits, re-marks, careers, employment and gap years.

The only careers helpline with access to UCAS’ applicant information and higher education qualifications, its experienced careers professionals also offer up-to-date advice about Confirmation, Clearing and Adjustment. Advice is timely and accurate.

Helen Thorne, Director of Policy and Research, UCAS said:

“The Exam Results Helpline is an invaluable service for students who are weighing up the options after receiving their results.

“Expert careers advisers are ready to help people make informed decisions about the next steps – whether this is university, further education, or other employment or learning opportunities.

“UCAS is delighted to be working in partnership with the Department for Education to deliver the Helpline again this year.”

Exam Results Helpline adviser Nick Hynes, who has 25 years’ experience as a professional careers adviser, said:

“After all the planning and revising students do, results day is the moment of truth. If they haven’t achieved the grades they were hoping for, if they’ve done better than expected or if they just want to consider their options before making any major decisions about their futures, our experienced careers advisers are here to help.

“We offer professional and impartial advice on what the best choice might be taking into account individual circumstances and goals. We are happy to speak to family members and friends also.

Student, Oliver Williams, who lives in Chew Stoke, Bristol called the Exam Results Helpline last year. He said:

“The helpline was a calming influence to talk to. It’s nice to have someone to turn to, some-one who is independent to the whole situation – not your mum, not your school nor your university.”

If a student is reconsidering their options based on results they have or have not achieved, they should contact the Exam Results Helpline on 0808 100 8000.

If a student has a specific query about their university application, they should contact the UCAS Contact Centre on 0871 468 0468.

For further information, visit www.ucas.com/examresultshelpline

*The Exam Results Helpline is delivered by Skills Development Scotland from 6 – 14 August for students in Scotland receiving their Higher, Standard, Advanced Higher and Intermediate results and delivered by UCAS on behalf of the Department for Education from 15 – 24 August for students in the rest of the UK receiving their A level, GCSE and equivalent exam results.

What is the Exam Results Helpline?
Telephone 0808 100 8000
Calls are free from landlines and select mobile networks
The Exam Results Helpline offers free, expert and independent information and advice to students who receive higher or lower exam results than expected and need to explore alternative options for their futures.

Supporting existing education and careers advice channels, the helpline opens once a year across the A-level, GCSE, Scottish Standard, Higher, Advanced Higher and Intermediate exam results period – offering a lifeline to students who don’t get the grades they expect and want to continue into further/higher education or pursue different routes such as re-training, careers, finding employment or taking gap years.

Each Helpline adviser is fully trained with at least five years’ experience working in a careers based role and a relevant qualification.

The only careers helpline with access to specific Confirmation and Clearing data via UCAS, information and advice offered is timely and accurate, including:

Higher and further education choices
Confirmation, Clearing and Adjustment
Skills, qualifications and subject choices
Vocational learning routes
Re-sits and re-marks
Gap years
Careers and employment

Exam Results Helpline opening hours:
Thursday 15 August A-level exam results day 0800 : 2000
Friday 16 August 0800 : 1900
Saturday 17 August 0900 : 1700
Sunday 18 August 1000 : 1600
Monday 19 – Wednesday 21 August 0900 : 1700
Thursday 22 August GCSE exam results day 0800 : 1900
Friday 23 August 0900 : 1700
Saturday 24 August 0900 : 12noon

Important information
The Exam Results Helpline is different to the UCAS Contact Centre
The UCAS Contact Centre exists to provide information to students about Confirmation, Clearing and Adjustment eg. specific offers, acceptances, rejections and university places. The telephone number is 0871 468 0468.

The Exam Results Helpline provides information and advice to students who receive unexpected exam results and need to explore their options. Exam Results helpline Advisers can access UCAS specific data but exist to provide students with independent advice about the range of learning and career options available to them. The telephone number is 0808 100 8000.

Source: UCAS