Customers who are anticipating delivery of an order from the bankrupt furniture company Made.com have been told it is doubtful that it will arrive by Friday, November 25.
Customers who want to try to get their money back after that date must file a claim.
According to administrators PwC, 4,500 orders from the UK and Europe were already on their way to customers.
Given that they were still being generated, a “substantial majority” would, nevertheless, fail to arrive.
Made.com filed for bankruptcy last week, and high-street retailer Next has agreed to purchase the Made.com brand for £3.4 million.
It won’t, however, be acquiring any of Made’s existing stock.
Customers have expressed dissatisfaction over the lack of information provided regarding the status of their orders.
According to PwC, orders that are now with delivery services will reach clients by Friday, November 25, according to the BBC.
Any purchases that haven’t shipped by then—roughly 12,000 orders—are not likely to be filled and won’t receive refunds from Made.com.
Instead, clients who used a credit card or debit card will need to file a Section 75 claim with their banks, or a chargeback claim in the case of a debit card.
However, a return is not ensured. It is also feasible to explain what you owe and why in writing to the administrator, PwC.
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All customers who might have an unfilled purchase should have gotten an email with instructions on how to file a claim; a PWC representative told the BBC.
“We recognise the uncertainty and frustration that some customers will be experiencing with regard to their orders,” the spokesman added. They said that the collapse meant the company could not operate as usual.
Source: Business Live